Last updated: December 2025
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At Pbso Booking Blotter, we want you to be completely satisfied with your purchase. This Refund Policy outlines your rights and our procedures for returns and refunds in accordance with UK consumer law.
As a consumer in the United Kingdom, you have statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights are in addition to, and are not affected by, this policy.
You have the right to cancel your order within 14 days of receiving your goods without giving any reason. This is known as the "cooling-off period."
The cancellation period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
To exercise your right to cancel, you must inform us of your decision by a clear statement. You may use the following contact details:
Email: [email protected]
Phone: +44 070 8129 1050
Post: Pbso Booking Blotter, 6 Walden Rd, Chislehurst BR7 5DW, United Kingdom
To receive a full refund, items must be returned in the same condition as received, meaning they should be unused, in original packaging where applicable, and in resaleable condition. Books should be free from damage, markings, or signs of reading.
To return an item, please contact us first to obtain a returns authorisation. We will provide you with instructions on how and where to send your return. Returns sent without prior authorisation may be delayed.
If you are exercising your right to cancel within the 14-day cooling-off period, you are responsible for the cost of returning the goods unless the item is faulty or not as described.
If you are returning an item because it is faulty or we sent the wrong item, we will cover the return postage costs.
We will process your refund within 14 days of receiving the returned goods or, if earlier, within 14 days of receiving evidence that you have sent back the goods.
Refunds will be made using the same payment method used for the original purchase. If this is not possible, we will contact you to arrange an alternative method.
We may make a deduction from the refund for any loss in value of the goods if the loss is the result of unnecessary handling by you. Books that show signs of having been read or are returned in a condition that makes them unsaleable may receive a reduced refund or no refund.
If you receive goods that are faulty, damaged, or not as described, please contact us as soon as possible. Under the Consumer Rights Act 2015, you may be entitled to a repair, replacement, or refund.
Please provide photographs of any damage and retain all packaging until your issue is resolved.
The following items cannot be returned unless faulty:
Sealed audio, video, or software products if the seal has been broken. Personalised or custom items. Periodicals, newspapers, and magazines (except subscription contracts). Digital content once download or streaming has begun with your consent.
Our Personal Book Curation service (£49 per session) is subject to the following refund terms:
Full refund if cancelled more than 48 hours before your scheduled session. No refund if cancelled within 48 hours of your scheduled session. We will make reasonable efforts to reschedule sessions where possible.
If you are dissatisfied with your curation session, please contact us within 7 days. We will review your concerns and may offer a partial refund or a complimentary follow-up session at our discretion.
Tickets for author events and virtual signings are non-refundable unless the event is cancelled by us. In the event of cancellation, you will receive a full refund within 14 days.
If you have not received your refund within the stated timeframe, please first check your bank account and contact your bank or card provider as processing times may vary. If you have done this and still not received your refund, please contact us.
If you wish to exchange an item for a different book, please follow our standard returns process and place a new order for the item you want. We do not currently offer direct exchanges.
For any questions about refunds or returns:
Pbso Booking Blotter
6 Walden Rd, Chislehurst BR7 5DW, United Kingdom
Email: [email protected]
Phone: +44 070 8129 1050