Last updated: January 2025
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Pbso Booking Blotter ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect information you voluntarily provide, including: name, email address, telephone number, postal address, payment information (processed securely by our payment provider), account credentials, and any other information you choose to share in correspondence or forms.
When you visit our website, we may automatically collect: IP address, browser type and version, operating system, referring website, pages visited and time spent, and device information.
We use cookies and similar technologies. For detailed information, please see our Cookie Policy.
We use your personal data for the following purposes:
To process and fulfil your orders. To provide customer support and respond to enquiries. To send transactional emails (order confirmations, shipping updates). To send marketing communications (with your consent). To improve our website and services. To detect and prevent fraud. To comply with legal obligations.
We process your personal data based on the following legal grounds:
Contract: Processing necessary to fulfil our contract with you (e.g., processing orders).
Consent: Where you have given consent (e.g., marketing emails).
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights.
Legal Obligation: Where we must comply with legal requirements.
We may share your personal data with:
Service Providers: Third parties who assist in operating our business (payment processors, delivery companies, email service providers). These parties are contractually bound to protect your data.
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal data to third parties.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order data is typically retained for 7 years for accounting purposes. Marketing preferences are retained until you unsubscribe or request deletion.
Under data protection law, you have the following rights:
Access: Request a copy of your personal data.
Rectification: Request correction of inaccurate data.
Erasure: Request deletion of your data ("right to be forgotten").
Restriction: Request limitation of processing.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent: Where processing is based on consent, withdraw at any time.
To exercise these rights, please contact us at [email protected]. We will respond within one month.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments.
However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot provide an absolute assurance of security.
Your data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
Our website is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
With your consent, we may send you marketing emails about our products, services, and events. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly. We operate a double opt-in process for newsletter subscriptions.
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk.
For any questions about this Privacy Policy or our data practices:
Pbso Booking Blotter
Data Protection Enquiries
6 Walden Rd, Chislehurst BR7 5DW, United Kingdom
Email: [email protected]
Phone: +44 070 8129 1050